Legal

Shipping & Returns

Last updated: September 18, 2026

Shipping Timeframes

Every painting is handled individually, so timeframes depend on whether the piece is ready to ship or still needs to be painted:

If a painting you're interested in is sold or not currently in stock, a similar piece can often be painted for you — see the Custom Art page for commissions, or contact us to ask about a specific work.

Packaging & Tracking

Paintings are carefully packaged to protect them in transit. International shipments are sent with a trackable, insured courier service; a tracking number is provided once the piece ships.

Customs, Duties & Taxes

For international orders, any customs duties, import taxes, or fees charged by your country are the buyer's responsibility and are not included in the painting's price or shipping cost.

Returns & Exchanges

Because each painting is an original, one-of-a-kind work (or, for commissions, made specifically for you), we generally cannot accept returns for a simple change of mind. Please review images, dimensions, and details carefully — or ask any question — before your order is confirmed.

An exchange or refund is available if:

• The painting arrives damaged, or
• You received the wrong item.

Please contact us within 7 days of delivery with photos of the issue, and we'll make it right — with a replacement where possible, or a refund.

Custom commissions are made to your specifications and are final sale, except in the case of damage in transit or a genuine defect.

If a return is approved, the item must be sent back in its original packaging and condition. Return shipping is the buyer's responsibility, unless the return is due to our error or a defect, in which case we cover it.

Approved refunds are issued to your original payment method after the returned piece is received and inspected.

Questions?

We're happy to help before or after your order.

Email: Ayala_FineArt@outlook.co.il
Phone: 054-919-6355